Refund policy

 

Returns and Exchange Process:

To initiate a return or exchange, please contact us via email at: orders.backtoreality@gmail.com

*Please be aware of the following conditions regarding returns:

Sale items are non-refundable, non-returnable, and non-exchangeable. Once a product has been purchased at a discounted price, we are unable to apply further discounts or refunds to that product in the event of an exchange

Returns and Exchange 

We gladly accept returns from our customers, provided there is a valid reason for the return of an item. You may return an item within 7 days of placing your order for a full refund or exchange, with the exception of pre-order items which can be returned within 4 days from the day your order was received. All returned items must be unworn, in resellable condition, with tags attached, and in their original packaging. Failure to meet these conditions may result in the item being returned to the customer.

Please note that return shipping costs are the responsibility of the customer, and we recommend using recorded delivery to ensure safe transit. We are not liable for items lost or damaged during return shipping.

Upon receipt at our fulfillment centre, returned items are inspected. If found damaged or worn, they may be returned to the customer per our returns and refund policy. Exchanges do not incur additional charges for shipping out the exchanged product.

Sale or discounted products are not eligible for exchanges or refunds.

Please allow up to 5 days for returns or exchanges to be processed. Refunds will be issued for the item's purchase price, excluding external costs such as shipping fees. Refunds are processed within the timescales of your payment provider.

Retain your receipt until the return is completed, as you are responsible for the return until it reaches us.

This policy does not affect your statutory rights.

NA/International Customers

Please be aware that returning items from outside Northern America may incur customs fees. As per our return policy, return postage costs, including any customs fees, are the customer's responsibility, unless the product is faulty or damaged before wear.

Contact the team directly for any assistance with a return info.backtorealityca@gmail.com.